Returns & Refunds

Your rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss. If the problem is minor, we'll repair or replace it within a reasonable time. New Zealand customers have equivalent rights under the Consumer Guarantees Act 1993.

Nothing below limits any of that. Everything below is in addition to it.

Changed your mind — 60 days, unopened

If a bar is still sealed and it's within 60 days, email us and we'll refund the product price. Return postage is on you unless we sent the wrong thing. Refunds go back to your original payment method within five business days of the parcel arriving.

Used it and it didn't work — the 90-day guarantee

Use the bar for 90 days. Use all of it, or most of it — we're not going to weigh it. If your skin doesn't look more even, email [EMAIL] with your order number and tell us so. We refund the full price of the bars. You don't post anything back, and you keep the mitt and anything else that came free with your order.

Once per customer, on your first order.

Wrong item, missing item, damaged parcel

Email a photo. We fix it at our cost, and we don't ask for the original back.

How to start

Email [EMAIL] with your order number and a sentence about what happened. No forms, no ticket number.

Haldayne is a registered Australian business. ABN [ABN TO BE ADDED].